Step 3 – Design the conversation workflow Select the third option – API to build a WhatsApp chatbot. You will get an option of selecting a platform for which you are building a bot (Website, SMS, or WhatsApp). Step 2 – Build your bot workflow from scratch Login to the Factoreal portal -> Go to conversations -> Click on the button ‘Launch bot portal’. You must have purchased a subscription to Factoreal’s WhatsApp marketing services.You must have a registered WhatsApp Business number to enable the bot you’re building.Send abandoned cart reminders, promotional offers, discount coupons, and new product/service launches to entice customers to make a purchase.ĬREATE A WHATSAPP CHATBOT IN 5 EASY STEPS Prerequisites Re-engage with potential and loyal customers: It is simpler to approach customers through WhatsApp chatbots due to instant accessibility and easy-to-click review systems. WhatsApp chatbots will help you quickly identify the reason for replacement/refund, schedule pickups, and ensure immediate action. WhatsApp makes it easier for customers to place or track an order without going to another platform. Once the conversation begins, you automatically receive their name and phone number.īased on past purchasing behavior, WhatsApp chatbots can make bespoke recommendations to customers and offer personalized user interaction. You can start chatting with your customers using WhatsApp chatbots with a simple click-to-chat link added to your social media ad campaigns. USE CASES OF A WHATSAPP CHATBOT Generate leads: See the chart below for some more reasons why businesses should use a WhatsApp chatbot. Using chatbots helps you automate the most tedious parts of your business. It becomes possible to drive more sales and generate more revenue. You make yourself available to customers 24×7, thereby increasing engagement. Not only is a WhatsApp chatbot easy to set up (you can set it up in 5 easy steps, as you’ll see later), but it is also cost-effective (one-time chatbot setup cost is a lot lesser than training and retaining human agents for years).
There are plenty of benefits and reasons why businesses should use a WhatsApp chatbot to connect with their customers. WHY BUSINESSES SHOULD USE A WHATSAPP CHATBOT How do you create a chatbot on WhatsApp? What are the prerequisites?.Can you engage customers over WhatsApp manually, or do you need a chatbot?.Are there many value-driven use cases that you can solve for your customers over WhatsApp?.How do you improve your customer experience on WhatsApp?.Do you have a customer base that actively uses WhatsApp as their preferred channel?.The things to keep in mind before building a WhatsApp chatbot for your brand are: These statistics should be more than enough to convince you to join the WhatsApp chatbot bandwagon today! AI-driven chatbots on WhatsApp help you connect instantly with prospects, navigate customers through the entire shopping journey while answering their queries, help them discover products, complete purchase, and offer incredible post-purchase support. Research shows that by 2024, the total spending on this most widely used messaging app would cross 3.6 billion USD. According to Statista, 54% of customers want to use WhatsApp Business to seek customer service and support. WhatsApp chatbot has proved to be a game-changer in providing customer service and pushing the brand marketing agenda. To provide customers with this service and maximize the recall value of your brand, sports team, league, or venue to really connect with fans and stay ahead of the game, you must meet your customers in their most preferred channel – WhatsApp. The market today is extremely competitive, in which the only things that mobile-first customers appreciate are quick service and an exceptional experience.
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